Our company name is Security 21 and our principal place of business in
North America is at 119 Steeplechase Court Deptford, NJ 08096., USA. We are a
for-profit business. You may contact us by e-mail vincereilly@security21.org or
by post to the above address.
This page (together with the
documents referred to on it) are the terms and conditions on which we supply
any of the products (Products) or services (Services) listed on our websites
(our sites) to you. These terms and conditions shall apply to the following
sites:
- https://security21.org
Please read these terms and
conditions carefully before ordering any Products from our sites. By ordering
our Products, you agree to be bound by these terms and conditions and you will
need to accept them, before completing your order, by clicking on the button
marked “I Accept” at the end of the order process. If you refuse to
accept these terms and conditions, you will not be able to order any Products
from our sites.
You may print a copy of these terms
and conditions for future reference. Print now.
1. Placing an order on our sites
By placing an order through our
site, you agree that you are legally capable of entering into binding contracts
and are at least 18 years old.
After placing an order for our
Products, you will receive an e-mail from us acknowledging that we have
received and accepted your order. The contract between us (Contract) will only
be formed when we send you the acknowledgement email.
The Contract will only relate to
those Products whose dispatch we have confirmed in the acknowledgement email.
If you have ordered additional Products that are not listed in the
acknowledgement email (for example because they are currently out of stock /
unavailable), these Products will not form part of the Contract until dispatch
of such Products has been confirmed in a separate acknowledgement email.
2. Availability and delivery
Your order will be fulfilled by the
delivery date set out in the acknowledgement email or, if no delivery date is
specified, then within 30 days of the date of the Dispatch Confirmation, unless
there are exceptional circumstances.
If we have insufficient stock of a
Product, you will be notified of this as soon as possible after your order has
been received. You will be given the opportunity to wait until the Product is
back in stock or cancel your order and secure a refund in accordance with the
appropriate terms and conditions of this policy.
3. Risk and title
The Products will be at your risk
from the time of delivery.
Ownership of the Products will only
pass to you when we receive full payment of all sums due in respect of the
Products, including delivery charges.
4. Price and payment
The price of our products is the price
in force on the date and at the time on which we process your order. We make
every effort to ensure that the prices on our website are accurate.
Nevertheless, as our sites contain a
large number of Products it is always possible that, despite our best efforts,
some of the Products listed on our site may be incorrectly priced. We will
verify prices as part of our dispatch procedures so that, where a Product’s
correct price is less than our stated price, we will charge the lower amount
when dispatching the Product to you. If a Product’s correct price is higher
than the price stated on our site, we will inform you at the dispatch stage if
the correct price of any products you order is higher than that stated on the
website, and in such a case you may cancel the order if you wish to do so, or
confirm that you are happy to pay the higher price
All prices exclude tax (which is
shown to you at a later stage, but before completing your order) and delivery
costs (which will be added to the total amount due as set out in our Delivery).
Payment for all Products must be by
credit card. We accept payment with Visa, MasterCard and American Express.
5. Consumer rights and our refund
policy
Items returned during the seven day
cooling off period
If you wish to return a Product, you
may cancel the Contract at any time within seven working days after receiving
the Product for any reason and your statutory rights will remain unaffected. To
cancel a Contract, you must inform us in writing at vincereilly@security21.org and return
the item to the following address:
Security 21 – 119 Steeplechase Court
Deptford, NJ 08096 U.S.A
We will refund the price of the
Product to you in full (including the cost of sending the item to you) as soon
as possible and, in any case, within 3 business days of the day you have given
notice of your cancellation. However, you will be responsible for returning the
Product(s) to us immediately, in the same condition in which you received it,
at your own cost and risk. You have a legal responsibility to take reasonable
care of any Product(s) whilst they are in your possession. If you do not return
them on making a cancellation, we may have a right of action against you for
compensation.
Items returned outside the seven day
cooling off period
If you wish to return a Product
outside the seven day cooling off period you can return the Product to us
within thirty days of initial receipt of the Product, provided that it is
returned to us in the same condition in which you received it. We will refund
the price of the Product to you in full as soon as possible and, in any case,
within 3 business days of the day we receive the returned Product from you.
However, we will not refund the original cost of sending the item to you and
you will be responsible for returning the Product(s) to us immediately, at your
own cost and risk. To cancel a Contract, you must inform us in writing and
return the item to the address detailed above.
Items returned because they are
defective
Where you return a Product to us
because it is defective, we will examine the returned Product and will notify
you of your refund via e-mail within a reasonable period of time. We will
usually process the refund due to you as soon as possible and, in any case,
within 3 business days of the day we confirmed to you via e-mail that you were
entitled to a refund for the defective Product. Products returned by you
because of a defect will be refunded in full, including a refund of the
delivery charges for sending the item to you and the cost incurred by you in
returning the item to us. To cancel a Contract, you must inform us in writing
and return the item to the address detailed above.
We will usually refund any money
received from you using the same method originally used by you to pay for your
purchase.
6. Warranty and limitation of
liability
We warrant to you that any Product
purchased through our sites is of satisfactory quality and reasonably fit for
all the purposes for which products of that kind are commonly supplied.
All other express or implied terms,
conditions, warranties or representations with regard to the Products, this
website or any information or service provided by us through this website are
excluded to the fullest extent permitted by law.
Our liability for losses you suffer
as a result of buying the Product(s) is strictly limited to the purchase price
of the Product you purchased.
This provision does not in any way
exclude or limit our liability for death or personal injury caused by our
negligence, for fraud or for fraudulent misrepresentation or for any other
matter for which it would be illegal for us to exclude or limit, or attempt to
exclude or limit, our liability.
We accept no liability for any
failure to deliver, or for any delay in delivering, the Product, nor for any
defect or damage to the Product that is caused by circumstances beyond our
reasonable control.
7. Import duty
If you order Products from our sites
for delivery outside the United States, they may be subject to import duties
and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any such import duties and taxes and we
have no control over these charges and cannot predict their amount. Please
contact your local customs office for further information before placing your
order.
You must comply with all applicable
laws and regulations of the country for which the Products are destined. We
will not be liable for any breach by you of any such laws.
8. Written communications
Applicable laws require that some of
the information or communications we send to you should be in writing. When
using our site, you accept that communication with us will be mainly
electronic. We will contact you by e-mail or provide you with information by
posting notices on our website. For contractual purposes, you agree to this
electronic means of communication and you acknowledge that all contracts,
notices, information and other communications that we provide to you
electronically comply with any legal requirement that such communications be in
writing. This condition does not affect your statutory rights.
9. Notices
All notices given by you to us must
be given to Security 21 at COMPANY EMAIL. We may give notice to you at either
the e-mail or postal address you provide to us when placing an order. Notice
will be deemed received and properly served immediately when posted on our
website, 24 hours after an e-mail is sent, or three days after the date of
posting of any letter.
10. Transfer of rights and
obligations
The contract between you and us is
binding on you and us and on our respective successors and assigns. You may not
transfer, assign, charge or otherwise dispose of a Contract, or any of your
rights or obligations arising under it, without our prior written consent. We
may transfer, assign, charge, sub-contract or otherwise dispose of a Contract,
or any of our rights or obligations arising under it, at any time during the
term of the Contract.
11. Force majeure
We will not be liable or responsible
for any failure to perform, or delay in performance of, any of our obligations
under a Contract that is caused by events outside our reasonable control,
including but not restricted to, strikes, lock-outs, riot, terrorist attack,
war, fire, explosion, natural disaster, impossibility of the use of public or
private transport or public or private telecommunications networks or the acts,
decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract
is deemed to be suspended for the period that the force majeure event
continues, and we will have an extension of time for performance for the
duration of that period. We will use our reasonable endeavors to bring the
force majeure event to a close or to find a solution by which our obligations
under the Contract may be performed despite the force majeure event.
12. Waiver
If we fail, at any time during the
term of a Contract, to insist upon strict performance of any of your
obligations under the Contract or any of these terms and conditions, or if we
fail to exercise any of the rights or remedies to which we are entitled under
the Contract, this shall not constitute a waiver of such rights or remedies and
shall not relieve you from compliance with such obligations. A waiver by us of
any default shall not constitute a waiver of any subsequent default.
13. Severability
If any of these terms and conditions
or any provisions of a Contract are determined by any competent authority to be
invalid, unlawful or unenforceable to any extent, such term, condition or
provision will to that extent be severed from the remaining terms, conditions
and provisions which will continue to be valid to the fullest extent permitted
by law.
14. Entire agreement
These terms and conditions and any
document expressly referred to in them represent the entire agreement between
us in relation to the subject matter of any Contract and supersede any prior
agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in
entering into a Contract, neither of us has relied on any representation,
undertaking or promise given by the other or be implied from anything said or
written in negotiations between us prior to such Contract except as expressly
stated in these terms and conditions.
Neither of us shall have any remedy
in respect of any untrue statement made by the other, whether orally or in
writing, prior to the date of any Contract (unless such untrue statement was
made fraudulently) and the other party’s only remedy shall be for breach of
contract as provided in these terms and conditions.
15. Our right to vary these terms
and conditions
We may amend these terms and
conditions at any time and any revised version will be effective immediately
that it is displayed on our sites. You will be subject to the policies and
terms and conditions in force at the time that you order Products from us,
unless any change to those policies or these terms and conditions is required
to be made by law or governmental authority (in which case it will apply to
orders previously placed by you), or if we notify you of the change to those
policies or these terms and conditions before we send you the Dispatch
Confirmation (in which case we have the right to assume that you have accepted
the change to the terms and conditions, unless you notify us to the contrary
within seven working days of receipt by you of the Products).
16. Language
This agreement is drafted in the
English language. If this agreement is translated into any other language, the
English language text shall prevail.
17. Law and jurisdiction
Contracts for the purchase of
Products through our site will be governed by the laws of the State of New
Jersey. Any dispute arising from, or related to, such Contracts shall be
subject to the non-exclusive jurisdiction of the courts of the state of New
Jersey.